Recently, several of our team members attended the Disney Institute's "Approach to Quality Service" Seminar, held at Fenway Park. Representatives from over 100 different companies across Massachusetts came to learn from one of the world's leaders in customer service and guest experience.
The event offered a peek inside Disney's engine room - behind the mouse and all the princesses, the parks and the attractions – to the inner workings of the Disney giant, and what they do to keep their customers and guests satisfied. From tastefully and cleverly hiding construction while a park remains open, to re-inventing a cleaner trash can, Disney's experts believe in fine-tuning every last aspect of what makes your company special.
Many of the other attendees came from non-service industries, with the goal in mind of bringing a stronger "guest experience" approach to their own methods. For us here at Corinthian Events, we were focused on re-thinking how we approach each step of the event planning process. Is there a faster way to make this happen? Is there a more efficient path to a solution? Is there anything we haven't even thought to examine that could use a fresh set of eyes? These are questions we are excited to ask and answer.
The workshops were eye-opening, and already has us asking questions we had not asked before – all in an effort to design your best event possible. We learned that being open to improvements, both internally and externally, can greatly increase a company's ability to bring an A+ product to the client, and we are excited to get to work!